Prepared salads in accordance with the portion and quality standards specified in recipes. Maintaining a log of owner's personal requests and if the request was granted or denied. Skilled at software installation, upgrades, updates, and hardware replacement. Addressed resident concerns and issues in accordance with the company's customer service standards. Arranged events, excursions, transportation, etc. Checked to ensure that appropriate changes were made to resolve customers' problems. Maintaining knowledge of all restaurant, spa, and entertainment venue information, including menu items and hours of operation, to best, serve the guests. Issued needs for fulfilment of orders in accordance with policies, regulations, and procedures, Coordinate specific concierge duties to instill a comfortable environment for upwards of 500 residents spanning 5 buildings. Attended to resident requests and utilized multiple resources both in house and external vendors to resolve problems and complaints. Job seeker resumes showcase a broad range of skills and qualifications in their descriptions of Concierge positions. Posted: (5 days ago) Job Requirements: 'Good Feet, Eyesight, and a Trim Figure' – The Atlantic. Problem-solving skills. Set up transportation, show reservations, special events, dining reservations, tours, cabanas, table service, guest list for clubs, and golf tee times throughout the valley. Manage the front desk and be the first greeter when a resident, prospective resident, vendor, or contractor comes to the office. Committed to excellence in hard work and dedication. Your job of getting the job starts right here. Manage Home Center. Provided exemplary customer service to Elite Members. Arranging guided tours and other special activities for residents and/or their guests. Employers prefer those possessing these skills – multilingual skills, excellent communication skills, ability to multitask, aptitude in resolving issues, a polite and confident nature; and lots of patience. Acquiring event tickets for residents, which could involve making reservations or payment under a resident's name. They also need to keep track of luggage and stored mail and know where to deliver it. A concierge will need to handle multiple tasks at once. Relaying calls to proper departments and performing a variety of related clerical duties. Provided the highest level of customer service to Clients. Concierge Resume Examples & Samples. Provided restaurant recommendations, outlining similarities and differences in menu and ambiance. Patrol industrial and commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates. Focused primarily on improving the level of the guests experience at the hotel that the employees provided. Improved team rapport and signature service through daily forms of communication. Responsible for screening/ keeping log of visitors who enters and exits the building, and monitoring surveillance cameras. Recommended top dining and entertainment options for guests in the area. Emphasize providing excellent customer relationship management. Secured the building by monitoring systems, performing facility walkthroughs, and controlling access to owners' units, thereby achieving a zero incident record for over three years. Training Support Staff and new Management Analyst on Standard Operating Procedures. Alison Doyle is the job search expert for The Balance Careers, and one of the industry's most highly-regarded job search and career experts. Excellent customer service skills. Two Column Resume Product Manager Resume Word Resume Templates Skills on Resume Resume Maker. Objective : Highly experienced, motivated, and reliable Concierge Attendant with a stellar work ethic and guest satisfaction record. Summary : Result oriented and innovative VIP Concierge Specialist with a multi-faceted background providing services to a varied client base at both corporate and regional levels. Obtained and utilized basic conflict resolution skills, so as to handle difficult patients in the most professional manner possible. Handling payments for regular payments, trial payments, re-payments, litigation trial payments, mediation trial payments, bankruptcy trial payments, etc. Managed and coordinated all skiing related activities for hundreds of guests at a four-star slope side resort. Cashier, Outlook, and … I was a Concierge for two years then was promoted to Administrative Assistant in new Surgery Center. Assisted in coordinating events in the Home Center and offsite with title and real estate co. Balancing cash at the end of the shift and generate accounting reports for the benefit of the next shift. Appropriately handling noise complaints presented by residents after normal Management office business hours. Became familiar with guest names and acknowledges them with their name. Facilitated resident requests for social events. Alison Doyle. Known for staying late/picking up extra shifts on short notice. Accurately entering reservations into required computer systems according to policy. Employees willalso need to demonstrate … Answered the telephone in a friendly, proficient and professional manner. Enthusiastic and adaptable with … Summary for Concierge Resume. Answers phones, records messages, receives packages, files documents, and completes any administrative tasks given. Understood guests needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel. Find out what is the best resume for you in our Ultimate Resume Format Guide. Strong organizational skills and attention to detail. Adhering to the residential Standard Operating Procedures. For example, they have the responsibility to make appointments for people, serve many guests, answer phone calls, book tickets and more! To incorporate my experiences and skills with an existing team with the willingness to acquire new skills that would benefit my employer and me. A Concierge helps companies provide superior customer service and contributes to the success of the establishment. Problem-solving skills. Responded to a wide variety of questions and needs, in person and on the phone. Solved all major customer problems and queries that subordinates were not able to solve, resulting in increased customer satisfaction and return visits. Follow Linkedin. Prepared memos, reports and work order requests. Hard-working, outstanding telephone, scheduling, and documentation skills. Provided full customer service for high-end clientele. Maintained required records/ logs and delivered packages to the appropriate residence. Responsible for guaranteeing customer satisfaction by ensuring top-notch customer services, listening to the voice of the customers, resolving customers complaints and providing advice and recommendation based on customer needs. Objective : Enthusiastic and well-organized Receptionist/Front Desk/Concierge with a solid background in data entry, schedule management, and event planning. Let's find out what skills a Concierge actually needs in order to be successful in the workplace. Led the opening of a new property in Austin, establishing the operating procedures and training new hires, Created the new property brochure, website and quarterly newsletter as well as offer notary/translation services, Coordinate often complex requests and build positive relationships with residents and neighboring businesses, Spearhead fund raising events, residential outings and championed a recycling program that reduced waste 75%, Planned and coordinated travel itineraries for clients, out-of-town guests and corporate employees consisting of hotel, meal and car reservations including day/night event reservations, Maintained valuable relationships with a variety of vendors throughout the city, ensuring clients receive VIP treatment, Assisted marketing team in coordination/hosting of in-store events; managed RSVP's, email communications, gift bags and VIP guest room set up/monitoring. Use this concierge CV objectives sample as the starting point for your own job-winning CV! Answered phones, ordered all supplies and processed mail. Referring guests to appropriate departments to resolve complaints or provide suggestions. Providing customer with information pertaining to paperwork needed, where to mail payments. Top Concierge Skills. Enhancing resident services and providing up to date information in a more efficient and timely manner. Assisted Spa Manager by maintaining positive employee relations through open and effective communication with team. The best examples from thousands of real-world resumes, Handpicked by resume experts based on rigorous standards, Tailored for various backgrounds and experience levels. Good attendance (rarely/ never called in sick, always found a replacement when sick or couldn't come in. In the description of your work history, you might want to use some of these key words. Tracked room revenues, occupancy percentages, and other front office statistics. Knowing the guests by name and keeping an eagle's eye on the visitors visiting the facility. Managing administration request from residents assigning/activation of key fob entry and parking. I have served as a vehicle patrol driver, Security Officer and am presently a Concierge at a Corporate Office Bldg. Able to function well as an independent worker or in coordination with hotel staff and management. Built relationships and trust through empathetic listening and respect. Provided personalized Concierge service prior, during, and after the guests visit. Monitored delegated measures to comply with government regulations. Arranged for the replacement of items lost by travelers. Core Competencies. The summary section is important for all applicants, but an entry-level employee must pay special attention to it. Maintaining an excellent customer service relationship by adhering to the residential customer service standards. Typical job work of a Concierge will vary based on the employer and the level of service offered by the facility. Worked with travel agents to ensure all guest requests were received and acted upon accordingly. Crafting a Concierge Security Guard resume that catches the attention of hiring managers is paramount to getting the job, and LiveCareer is here to help you stand out from the competition. Serve as an information liaison, notifying various departments of guest requests or complaints. Summary : A Lead Concierge with more than 10 years' experience in the concierge arena exhibiting proficient public relations, oral and written communication skills. Maintaining the cleanliness of the lobby, front entrance, including minimal snow removal. Provided guidance on preventive services. Booked spa and salon appointments along with up-selling treatments. So make sure to include these two skills in your resume. Handling guest check-ins and check-outs, appropriately operating hotel switchboard, taking calls and providing information and transfer calls. Skills : Type 40 Wpm, File, Transcribing, Customer Service, Scheduling, Data Entry, Word, Powerpoint, Excel, Windows XP. Ensuring the safety of the residents and property by monitoring surveillance cameras, door alarms, life safety systems, building alarms and investigating any unusual activity. Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons. Provided support for residents in emergency situations, Delivered high level of customer service to guests, Provided customer service in a friendly and professional manner. Meeting, greeting and directing residents, verifying & recording guest/contractors' information, with instructions on entering the building. Concierge Resume Sample 5.0. Coordinating guest itineraries, prior to the guest's arrival, for requests received via phone, fax, and email. Managing safety and security of the 27-floor building and neighboring five-star restaurants. Conducting inventory count of supplies based on customer demand, Provided customers information of products and services offered, including preparing and serving of food, Direct calls to Management, Maintenance, Construction, and Sales offices, Scan, sort, and prepare packages for daily inventory, Process and update access cards and fobs for residents and guests, Organize utility invoices for accounts payable through Excel Spreadsheets, Created memorandums and sent building wide emails with Buildinglink to alert residents of neighborhood events and board meetings. Type 55 wpm, proficient in Microsoft Office, various databases and end-user survey software. Wonderful hotels are at a premium these days and what sets some apart is an excellent concierge. Dependable with a strong work ethic and high level of performance. Skills : Extremely Organized, Excellent Team Player, Positive, Glowing Personality., Administrative, Customer Service, Accounting, Public Relations. Built and maintained healthy relationships while interfacing confidently with people of diverse levels and backgrounds resulting in increased business. Provided general office assistance as needed. Prepared Prep with proper washing, cutting and slicing procedures, Maintain sanitation and cleanliness standards that meet or exceed the state and local Health Board inspection and franchise requirements, Accurately and efficiently completed all sales transactions at POS cash registers using cash, credit, or automatic debit, Provided a friendly environment, which include greeting, acknowledging and engaging with every customer. Posted room charges and taxes to guest accounts. Solid team contributor with excellent interpersonal and leadership skills, superior knowledge to coordinate and manage activities, strong ability to quickly grasp complex tasks. Creating ID badges, greeting clients and employees, logging packages, scheduling conference rooms meetings, and providing additional coverage. Maintaining key log and taking ownership of all appropriate keys and key fobs. Screened all visitors and incoming packages/mail to ensure safety in the building. Things to put on your resume Specific skills to mention Accurately entering reservations into required computer systems according to policy. Performed administrative tasks to include minutes, scheduling, reporting and maintaining PAR levels. Welcomed, checked-in and provided service to families, patients, staff and guests at hospital reception desk and in surgery family waiting room in a confidential and diverse environment. Gave friendly and accurate customer service with incoming and outgoing calls for members. Performed duties of a concierge for the unit and answered phone calls, including patient's intercom phones. Followed safety and infection control. Managed merchandising presentation, signage, lighting, and general spa maintenance. It’s actually very simple. Assisted with inventory control and restocking of products. Creating a luxury environment, exceeding expectations in genuine hospitality service. Performing other job-related duties as assigned, including hotel operator, retail customer service, event coordination, and related support services. Liaisoned between conference room concierge and physical security team once guests and clients have completed the check-in process. Job candidates who are fluent in more than one language will have an advantage when applying for jobs, particularly in major metropolitan areas like New York, Seattle, Los Angeles, … So he needs to be proficient in prioritizing and organizing all his tasks at hand. Educated members concerning BCN Advantage policies, procedures and benefits through verification and inquiries adhering to all HIPAA rules. While you only want to include skills you actually have, you might be able to tailor your resume to each job you're applying to by looking at what skills they're looking for and including those on your resume. Responsible for documenting and maintain reports related to discussions and feedback provided by customer and presented reports to appropriate department to enable further improvement in services. Communicated with catering representatives with various restaurants to organize reservations for guests with large parties to ensure all expectations of the guest were expressed accurately. Objective : Multilingual/multicultural Junior Concierge, result oriented, and excellent in guest services. If you haven't started your job search just yet, then you might find looking at other Front Desk Concierges resumes helpful. Proficient in handling and responding to residents needs pertinent to meals, luggage, cleanliness and organization of their space and surroundings. Present the most important skills in your resume, there's a list of typical concierge supervisor skills: Working knowledge of computer skills, web search and able to type 35 wpm Greet visitors at community center front desk and provide guided tours as needed. Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. 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