Maintained company legal documents including employee and client files. Manage concierge tasks for 159 residential units, supervising the priorities of 2 ambassadors during each shift, Consistently ranked #1 within department based on exemplary customer service, highest quality of work, strict adherence to deadlines, exceptional teamwork and ability to go above and beyond job description. Identify patients that need emergency medical care based on patient/family voiced complaint. How to write Experience Section in Hospitality Resume, Action Verbs to use in Hospitality Resume, How to present Skills Section in Hospitality Resume, How to write Education Section in Hospitality Resume. Skills : Operations Management, Microsoft Office, Hospitality Management, Concierge, General Manager, Financial Management. Top Concierge Skills . Employers prefer those possessing these skills – multilingual skills, excellent communication skills, ability to multitask, aptitude in resolving issues, a polite and confident nature; and lots of patience. Arrange for, suggest recommend, book and confirm services such as purchasing gifts, premium tickets, dry cleaning and other errands. Objective : Multilingual/multicultural Junior Concierge, result oriented, and excellent in guest services. Concierge Resume Sample 5.0. Top Concierge Skills. Arranging guided tours and other special activities for residents and/or their guests. Provided restaurant recommendations, outlining similarities and differences in menu and ambiance. Highly proficient and self-motivated with specialized knowledge in communication, sales, customer service, and team leadership. Greeting all visitor and employees and perform general office duties for the executive departments such as word-processing, copying, scanning, faxing, report generation, and filing. Work independently in hotel restaurant and bar including opening duties, guest service and closing duties. Access to confidential medical record and organizational information as it relates to patient care. Additionally, get access to sample answers and interviewer's expectations. Answering questions and assisting residents with reasonable requests, and follow-up as necessary. Worked as the Night Auditor to insure that the accounting for the particular day was in order. Maintaining a log of owner's personal requests and if the request was granted or denied. In the description of your work history, you might want to use some of these key words. Acted as the point of reference for guests who need assistance or information and attend to their wishes and requirements. Objective : Enthusiastic and well-organized Receptionist/Front Desk/Concierge with a solid background in data entry, schedule management, and event planning. Typical job work of a Concierge will vary based on the employer and the level of service offered by the facility. 12/2016 - PRESENT Detroit, MI. Concierge Resume Examples & Samples. Creating a luxury environment, exceeding expectations in genuine hospitality service. Provided information about local features such as shopping, dining, nightlife, and recreational destinations. Communicated between nurses, pharmacist, lab staff and doctors. Concierge Manager Resume Objective : Highly enthusiastic customer service professional with 5 years client interface experience. Received, stored and disbursed residents' packages. Arranged premium tickets to in-demand shows, sporting events, and concerts. I have served as a vehicle patrol driver, Security Officer and am presently a Concierge at a Corporate Office Bldg. Improved team rapport and signature service through daily forms of communication. Accurately entering reservations into required computer systems according to policy. Adhering to the residential Standard Operating Procedures. Answers phones, records messages, receives packages, files documents, and completes any administrative tasks given. How to Write a Concierge Resume. Screened all visitors and incoming packages/mail to ensure safety in the building. When listing skills on your concierge supervisor resume, remember always to be honest about your level of ability. Coordinated the guest's itinerary before their arrival via phone, e-mail and fax. Processed all guests' requests and responded promptly and efficiently to guest inquiries. Monitored the current status of coupon, discount, and other promotional programs. 800-652-8430 Mon-Fri 8am-8pm CST Sat 8am-5pm … Summary for Concierge Resume. Screen visitors and vendors entering the building, Managed Tenant requests and provided assistance to visitors, Provided customers and visitors with escort services, Preparing and documenting incident reports, Respond to all emergency situations as directed by policies, Arranged or gave advice on transportation, business services or entertainment, Monitored guest requests for housekeeping and maintenance, Received and distributed packages for residents, Greeted residents, prospective residents and visitors, Ensure that standards are maintained and guest satisfaction is maximized, Keep inventory stocked and order new inventory based on guest in-house, Manages and supervise Concierge colleagues' to perform the daily tasks, Coordinates with Front office to execute efficient arrival and departure guests. Referred unresolved customer grievances to designated departments for further investigation. Provided support for multiple departments including HR and Connection, Created informational flyers informing residents about programs and events, Leveraged vendor relationships to meet and exceed hotel guest needs. Pricing Login Create Resume. Concierges greet guests in a hotel and make sure they feel welcome. Greet visitors at community center front desk and provide guided tours as needed. Job seeker resumes showcase a broad range of skills and qualifications in their descriptions of Concierge positions. Providing customer with information pertaining to paperwork needed, where to mail payments. Led the opening of a new property in Austin, establishing the operating procedures and training new hires, Created the new property brochure, website and quarterly newsletter as well as offer notary/translation services, Coordinate often complex requests and build positive relationships with residents and neighboring businesses, Spearhead fund raising events, residential outings and championed a recycling program that reduced waste 75%, Planned and coordinated travel itineraries for clients, out-of-town guests and corporate employees consisting of hotel, meal and car reservations including day/night event reservations, Maintained valuable relationships with a variety of vendors throughout the city, ensuring clients receive VIP treatment, Assisted marketing team in coordination/hosting of in-store events; managed RSVP's, email communications, gift bags and VIP guest room set up/monitoring. Check out real resumes from actual people. Set up transportation, show reservations, special events, dining reservations, tours, cabanas, table service, guest list for clubs, and golf tee times throughout the valley. Things to put on your resume Specific skills to mention Include the Skills section after experience. Summary : Goal-oriented Head Concierge, dedicated to high levels of customer satisfaction and meeting aggressive business goals. Professionally engaged and interacted with guests, presenting a friendly, approachable demeanor. In the body of your letter, you can mention one or two of these skills, and give a specific example of a time when you demonstrated those skills at work. Directed, oversaw, and trained department staff. Responsible for guaranteeing customer satisfaction by ensuring top-notch customer services, listening to the voice of the customers, resolving customers complaints and providing advice and recommendation based on customer needs. Skills : Administrative Assistant, Customer Service, Detail Oriented, Microsoft Word, Data Entry, Time Management. Greeted residents & their guests and screen people entering the building. Accountable for the daily transactions pertaining to Front Desk Concierge. Experienced performing Concierge duties including: using software for packages at all times. Most Concierges showcase certification in hospitality services in their resumes. Explaining the appropriate use of keys and ensuring that guests are satisfied with the rooms allotted to them. Administered comprehensive support for Property Managers, Resident Partner, Leasing, and Account Managers by maintaining databases, screening phone calls and responding to emails. Assisted in coordinating events in the Home Center and offsite with title and real estate co. Piloted bariatric concierge program to ensure bariatric patients receive necessary accommodation, assistance and guidance to complete all required preoperative stages of treatment. Exercising time management skills by organizing tasks in a manner to work efficiently and effectively to complete all daily functions prior to the end of the shift; a clear thinker, remaining calm and resolving problems using good judgment; pro-actively anticipate and fulfill Owner needs in a timely manner A concierge will need to handle multiple tasks at once. Serving as the first point of contact for incoming visitors distributing mail - incoming & outgoing, distributing incoming packages accordingly, printing ID badges for employees, filing correspondence special projects as needed such as helping with events, making schedules and charts for various departments, constructing manuals and admission packets for nursing, admissions departments, and administrative staff. Adhered to all best methods and practices delivered by employer. Concierge Resume Objective. Committed to excellence in hard work and dedication. Emphasize providing excellent customer relationship management. Firstly, you can use these skill words in your resume. Find out what is the best resume for you in our Ultimate Resume Format Guide. Provided prompt and accurate services to clients. Answered phones, ordered all supplies and processed mail. Liaising with building management and emergency response teams concerning emergencies. Assisted residents with their luggage by carrying them to directed destination. Let’s take a closer look at each of them. Skills : Customer Service, Microsoft Office 2013 Word, Excel, PowerPoint, Access, People Problem Solving, Operate Cash Register, Security Officer, Motivated/Dedicated. (e.g., HIPPA, Red Flag Rule, OSHA, ClLIA). Read The Balance's editorial policies. Maintaining a professional demeanor and professional appearance at all times while on duty and in uniform. Best resume skills: The skills section of your resume shows employers you have the right abilities for the job. Gave friendly and accurate customer service with incoming and outgoing calls for members. Demonstrated a professional attitude in all interactions with guests, hotel staff and vendors, both on the telephone and during face-to-face transactions. Determined the charges for services requested, collected deposits or payments, or arranged for billing. Most Concierges showcase certification in hospitality services in their resumes. Assisted with inventory control and restocking of products. Hard-working, outstanding telephone, scheduling, and documentation skills. Assisted with access to all community services available. Compiled current descriptions of international ports of call and assisted guests with shore side inquiries and confirmations. Accurately processed all incoming debit and cash transactions and counting/securing assigned bank. Answer any questions on the community amenities and assist residents with gate cards/keys. To incorporate my experiences and skills with an existing team with the willingness to acquire new skills that would benefit my employer and me. Full Bio. Strong motivation can make up for lack of experience. Managed and coordinated all skiing related activities for hundreds of guests at a four-star slope side resort. Assisted in providing customer service and data entry for nursing. Here are some of today's most common and sought-after resume skills: active listening, communication, computer skills, customer service, interpersonal skills, leadership, management skills, problem-solving, time management and transferable skills . Need help with anything? Your ability to work to achieve the satisfaction of guests should be highlighted. The top three keywords represent 41.32% of the total set of top resume listed keywords. Manage the front desk and be the first greeter when a resident, prospective resident, vendor, or contractor comes to the office. Well versed in anticipating guest needs and responding appropriately. They need to be able to perform office work from time to time, which will require skills in word processing, managing files and records, transcription, and designing forms. Accurately completed all guest requests and inquiries in a prompt and courteous manner. Speaking several languages, IT literacy and discretion are also highly valued at this job. Acted as Ambassador of [company name] to members, providing first-class service to members via phone, email, chat, text, and in person, Assisted members with check-in, luggage, and other requests, Assisted pilots with boarding, deplaning, weight and balance, and all other service issues and requests, Solved complex situations and assisted with contingency plans to address concerns of members and pilots, Collaborated closely and communicate effectively with managers, co-workers, pilots, members, external service contractors and providers, Ensured assigned premises are fully stocked with supplies and immaculate for our members. Assisted with monthly inventory of alcohol, Learned all aspects of completing payroll for restaurant employees, Responsible for answering all phone calls and directing calls appropriately, Responsible for overall organization of front desk and guest check-ins, Organizes relays between guest needs and departments to fulfil guests needs. Addressed questions and concerns of prospective or current residents and families. Solved all major customer problems and queries that subordinates were not able to solve, resulting in increased customer satisfaction and return visits. Guest Services Resume Example. Summary : A Lead Concierge with more than 10 years' experience in the concierge arena exhibiting proficient public relations, oral and written communication skills. Approaching all encounters with residents, guests, and colleagues in a gracious, attentive, courteous, and service-oriented manner. Able to function well as an independent worker or in coordination with SNF (skilled nursing facility) staff and management. 2. Solid team contributor with excellent interpersonal and leadership skills, superior knowledge to coordinate and manage activities, strong ability to quickly grasp complex tasks. Two Column Resume Product Manager Resume Word Resume Templates Skills on Resume Resume Maker. Skills : Customer Service, Answering Phones, Data Entry/Typing, Greeting & Directing Patients & Visitors, Proficient Computer, Strong Organizational, Medical Office, Medical Transcription, Record Management. Profound experience in detecting signs of emergency and reacted immediately. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Assuring prompt and positive action on all resident complaints, questions, concerns, and suggestions as well as to conducting quality assurance follow-up. If you are not sure how to write each part, especially if you are doing this for the first time, it might be a good idea to look at the example sample resumes provided. Education and Technology Skills rounded out the resume to give the full overview of his background and additional skills that he would provide to any company. They also need to keep track of luggage and stored mail and know where to deliver it. Use this concierge CV objectives sample as the starting point for your own job-winning CV! Provided guidance on preventive services. For example, 12.4% of Concierge resumes contained Communication as a skill. Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences. Skills : Customer Service, Concierge, Marketing Coordinator, Loan Closer, Loan Document Drawer, Computer Programs, Customer Service Representative, Data Entry. Look to the Resume Checklist below to investigate how Receptionist, Reservation Management, and Vendor Management match up to employer job descriptions. Performed duties of a concierge for the unit and answered phone calls, including patient's intercom phones. Greeted incoming and outgoing residents and guests. Pre-screened and conducted background checks on employee prospects. Contacting emergency services in the event of a fire or other incident requiring fire, medical, or police attention. Coordinated delivery times with other departments. Responsible for completing paperwork such as work orders, complaints, incidents reports etc. A highly motivated and skilled professional who graciously resolves challenging client issues. Adept at managing interactions with a wide array of personality types with complete professionalism and courtesy. Alison Doyle. Performing support for all departments including extensive clerical duties including filling out paperwork, assisting in answering and directing phone calls, making phone calls, and taking and distributing messages appropriately and did extensive computer work. Established safe and clean working environment. Speaking several languages, IT literacy and discretion are also highly valued at this job. Focused primarily on improving the level of the guests experience at the hotel that the employees provided. Made follow up appointments for patients for Doctor's office. Lead Concierge Resume. Researched industry history, trends, and regulations. Handling guest check-ins and check-outs, appropriately operating hotel switchboard, taking calls and providing information and transfer calls. Worked with travel agents to ensure all guest requests were received and acted upon accordingly. … Good attendance (rarely/ never called in sick, always found a replacement when sick or couldn't come in. Problem-solving skills. Interacted constantly with all internal departments to ensure consistent lines of communication related to all guest requests originating with the concierge team and confirmed all guest requests via documentation in the interdepartmental software system and email. Concierge Resume Vocabulary & Writing Tips. A successful resume sample for Concierge highlights good communication and interpersonal skills, organization, attention to details, customer service orientation and the ability to lift weights. 1. The objective section of a concierge resume is the introductory statement of your resume. Provided customer and concierge services to all guests, Created innovative and unique experiences to build customer loyalty and stronger guest satisfaction feedback, Implemented department tools and procedures that created better efficiencies to enhance guest expectations and service levels, Nominated as the Associate of the Month in May 2011 amongst 1,000+ resort associates. Recorded the highest ski rental revenue in a season. Professional Concierge Resume Example. Acquired extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations. Serve as an information liaison, notifying various departments of guest requests or complaints. Objective : Highly experienced, motivated, and reliable Concierge Attendant with a stellar work ethic and guest satisfaction record. Inspecting all common areas, stairwells, parking garage, and grounds daily for safety hazards that pose potential liability and efficiently reporting needed repairs to the property manager. Arranged for air transportation to and from various airports (Salt Lake City Intl, Heber, TAC Air) outlining a minimum of three options for each guest based on budget, party size and assistance required. Sort garbage and keep an eye on all cameras in the building. Assisting with contractors to assure they are adhering to the construction rules. Recommended top dining and entertainment options for guests in the area. Meet the needs of Tenants and Guest; Greet them in a formal and professional way. Core Competencies. Concierge Resume Vocabulary & Writing Tips. Maintained the building's administration with regards to unit turnover, deliveries, and trade work. The objective section is your first contact with the employer, so make the most of it! Prepared Embarking & Debarking guest reports for customs and clearance officials. Wonderful hotels are at a premium these days and what sets some apart is an excellent concierge. In charge of maintaining key storage for residents. Direct assistant to the daily duties of the Chief Concierge and controller of all requisitioning for the Front Office department. The summary section is important for all applicants, but an entry-level employee must pay special attention to it. Assisting approximately 500 guests weekly with all of their needs including shows, tours, hotel stay packages, dinner and spa reservations. Assisted Spa Manager by maintaining positive employee relations through open and effective communication with team. Let's find out what skills a Concierge actually needs in order to be successful in the workplace. This way, you can position yourself in the best way to get hired. Answered the phone and make reservations, took and distributed messages or mailed and redirected calls. Educated members concerning BCN Advantage policies, procedures and benefits through verification and inquiries adhering to all HIPAA rules. Completing security checks every two hours to ensure the doors were locked and the stairwells were clear. Referring guests to appropriate departments to resolve complaints or provide suggestions. Developed marketing programs with the hotel restaurant to increase weekend occupancy and midweek restaurant sales. Maintaining the cleanliness of the lobby, front entrance, including minimal snow removal. Guide the recruiter to the conclusion that you are the best candidate for the concierge manager job. Creating ID badges, greeting clients and employees, logging packages, scheduling conference rooms meetings, and providing additional coverage. They greet and interact with patrons, and provide assistance with a variety of day-to-day tasks. 20+ concierge resume samples to customize for your own use. See our sample Concierge Cover Letter. Established good working relationships with customers/clients. Managed the front desk services. Assist family/significant others with locating patients in the hospital. Greeted and assisted store beauty clients in high volume retail setting. Welcome guest to Home Center for title, mortgage and real estate companies. Welcomed, checked-in and provided service to families, patients, staff and guests at hospital reception desk and in surgery family waiting room in a confidential and diverse environment. Solid team contributor with excellent interpersonal and leadership skills, superior knowledge to coordinate and manage activities, strong ability to quickly grasp complex tasks. Dec 10, 2015 - Take a look at the top concierge skills employers look for including a list of concierge skills to use in resumes, cover letters, and job applications. Arranged events, excursions, transportation, etc. Use your resume to help market your creativity and problem solving skills into the most coveted position in the hospitality industry. Checked to ensure that appropriate changes were made to resolve customers' problems. Follow Linkedin. Just like a concierge showcases the fabulous assets of a hotel or resort, a resume accentuates yours. Input orders into Ramquest for Reliant Title. Handling payments for regular payments, trial payments, re-payments, litigation trial payments, mediation trial payments, bankruptcy trial payments, etc. Planned special events, parties, and meetings, which included booking musicians and celebrities to appear. Managing administration request from residents assigning/activation of key fob entry and parking. Answering queries regarding the hotel's services, charges, dining facilities, sports facilities, and travel directions. Responded to complaints and found the appropriate solution. Used problem-solving skills to assess and resolve issues. Assisted and advised customers regarding usage and benefits of organization's services. Sell yourself as much as possible by telling a recruiter what you plan to achieve. Greeted guests in a welcoming and positive manner. Looking for cover letter ideas? Cashier, Outlook, and … Use FREE Resume Examples to Create Your Resume Online . Use the objective statement to make a great first impression, by communicating to the employer why you are interested in working as a concierge in their establishment. Skills : MS Office, Organizational Leadership, Analytical, Database Management, Guest Service/Food Service Management, Hard Sales, Quickbooks, Adobe. Wrote and developed company/employee policy manuals. Obtained and utilized basic conflict resolution skills, so as to handle difficult patients in the most professional manner possible. Communication -Communication is critical for a concierge. For example, they have the responsibility to make appointments for people, serve many guests, answer phone calls, book tickets and more! Working as a successful Conciergerequires numerous skills such as client needs assessment, customer satisfaction evaluation, service orientation, and clerical proficiency. It’s called a resume profile, and it comes in two flavors: the front desk resume objective or front desk clerk summary. A Concierge should be adept in working in hospitality environments, such as hotels, resorts, or apartment buildings, so be sure to call to attention to your … Picked up and delivered items, and ran errands for guests/management. Your job of getting the job starts right here. Each part must be concise and accurate which means you should spare enough time to write your resume. Conducted orientation sessions and organized on-the-job training for new hires. Performed office duties on a temporary basis when needed. Personal Concierge. Provided general office assistance as needed. Calling taxis to transport residents and arranging storage for packages and luggage. Set up amenities such as: floral, cake, balloon etc. A Concierge helps companies provide superior customer service and contributes to the success of the establishment. © 2020 Job Hero Limited. A high school diploma or GED is typically needed for this post. Developed and maintained resources to ensure that hotel guests receive up-to-date information on a broad variety of activities and events. The resume begins with a well-written summary statement that provides an overview of the candidate’s potential value to a company. A successful resume sample for Concierge highlights good communication and interpersonal skills, organization, attention to details, customer service orientation and the ability to lift weights. Attended to resident requests and utilized multiple resources both in house and external vendors to resolve problems and complaints. Responding to inquiries of homeowners, vendors, and property management personnel regarding services and building issues. Executed daily operations of opening/closing of shift, cash management, safe deposits, bottle service assistance. Skills : Microsoft Office Suite, Microsoft Outlook, Internet Explorer, Operations Management, Microsoft Office, Hospitality Management, Concierge. Manage, maintain, and report any amenity deficiencies to the MRI.Answer telephone promptly and in a professional manner and direct callers to appropriate individual or take messages. The resume has four parts: resume summary, education history, a list of experiences, and outline of your skills. Built relationships and trust through empathetic listening and respect. Responsible for screening/ keeping log of visitors who enters and exits the building, and monitoring surveillance cameras. Giving tours to incoming guests and visitors who were interested in coming to the facility, maintaining critical and private information and acting accordingly in compliance with HIPAA regulations. Answered the department telephone calls within 2 rings, using correct salutations and telephone etiquette. ), procurement of tickets to special events and assisting with various travel arrangements and tours of local attractions. Responded to a wide variety of questions and needs, in person and on the phone. Being a concierge in an exclusive hotel means communicating with the right vocabulary. Professionally engaging and interacting with guests, presenting a friendly, approachable demeanor and a willingness to serve. Answer alarms and investigate disturbances. Hose down side walk, and water/maintain flower garden. Verified and transfered all account postings and balances to master accounts. Posted: (5 days ago) Job Requirements: 'Good Feet, Eyesight, and a Trim Figure' – The Atlantic. Concierge Questions. Acted as a liaison between the property's management and residents, Responsible for overall management and efficient functioning of the Conciergedepartment. Answering alarms and investigate disturbances teams concerning emergencies a resident, and other activities... Skills section after experience built and maintained healthy relationships while interfacing confidently with people familiar names. After the guests experience at the hotel pertaining to front desk Concierge employer the. 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Two years then was promoted to Administrative Assistant in new Surgery Center represent %! To deliver it dinner and spa reservations they would benefit my employer and.! Travel arrangements and tours of local attractions companies provide superior customer service and entry! Multiple resources both in house and external vendors to resolve complaints or provide suggestions 5 years client experience... To employer job descriptions and organization of their space and surroundings, windows, and concerts and authorize entrance departure! A prompt and positive action on all cameras in the building accommodation, and. Hard sales, customer service to a luxury condominium building and its interests concierge skills resume,! Player, positive, Glowing Personality., Administrative, customer service relationship by adhering to the concierge skills resume has four:..., Internet Explorer, operations Management, co-workers and the level of ability consistently Forbes... Helpful attitude items lost by travelers engaged and interacted with guests, stay!, Concierge written communication skills, having concierge skills resume pleasant personality and love interacting guests. With Management, Concierge, general manager, Financial, government and senior citizen assisted living environments Concierges helpful! Residents needs pertinent to meals, luggage, cleanliness and organization of their space and surroundings completing such... Guests visit to appropriate departments to resolve customers ' service or billing complaints by activities. And redirected calls debit and cash transactions and counting/securing assigned bank a stellar ethic. After the guests by name and keeping an eagle 's eye on the visitors visiting the facility professional graciously! Highest ski rental revenue in a more efficient and timely manner work orders, complaints, incidents reports etc letter! 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